1. Introduction

At Netronix, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR).

By using our website, requesting a quote, or using any of our services, you agree to the terms of this Privacy Policy.

2. What Information We Collect

We may collect the following information:

  • Name, email address, and phone number

  • Business name and site address (if applicable)

  • Payment information (when applicable)

  • Technical data such as IP address, browser type, and device details

  • Any personal details you provide via our contact forms, live chat, or service bookings

3. How We Use Your Information

We use your data to:

  • Respond to enquiries and provide quotes

  • Schedule site visits and deliver services

  • Send service confirmations, invoices, or updates

  • Improve our website and services (analytics and feedback)

  • Comply with legal obligations

We do not sell or share your personal data with third parties for marketing purposes.

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Contractual – to provide the service you request

  • Consent – where you’ve agreed to marketing or communication

  • Legal obligation – where required by law

  • Legitimate interests – for business improvement and fraud prevention

5. Data Retention

We keep your data only for as long as necessary:

  • Enquiry/contact form data: Up to 12 months

  • Client records and invoices: 6 years (for accounting/legal reasons)

  • Analytics data: Up to 26 months (Google Analytics, etc.)

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing

  • Object to processing based on legitimate interest

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact us using the details below.

7. How We Protect Your Data

We use secure hosting, SSL encryption, and firewall protection. All data is stored securely and accessed only by authorized personnel.

8. Cookies & Tracking

Our website uses cookies to enhance user experience and track performance. You can manage cookie preferences via your browser or device settings.

For more information, view our [Cookie Policy].

9. Third-Party Services

We may use third-party tools such as:

  • Google Analytics (site usage)

  • Trustpilot or Google Reviews (testimonial management)

  • Payment processors (for secure transactions)

These services have their own privacy policies, which we encourage you to review.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with a revised date.